Privacy Policy

Introduction

Mwalimu Digital ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at mwalimudigitalhub.co.ke (the "Service").

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our Service.

Information We Collect

Personal Information

We may collect the following personal information:

Name and contact information (email address, phone number)
Professional information (school name, TSC number, teaching subjects)
Account credentials (username, encrypted password)
Payment information (processed securely through our payment partners)
Profile information and preferences

Usage Information

We automatically collect:

Device information (IP address, browser type, operating system)
Usage data (pages visited, time spent, features used)
Schemes of work created and downloaded
Transaction history and payment records

Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience, analyze usage patterns, and provide personalized content.

How We Use Your Information

We use your information to:

Provide and maintain our educational services
Generate personalized schemes of work
Process payments and manage your account
Send important updates and notifications
Improve our platform and develop new features
Provide customer support
Ensure platform security and prevent fraud
Comply with legal obligations

Information Sharing and Disclosure

We may share your information with:

Service Providers

Payment processors (Safaricom M-Pesa, banks)
Cloud hosting providers
Email service providers
Analytics providers

Legal Requirements

We may disclose information when required by:

Kenyan law or legal process
Government authorities or regulatory bodies
Law enforcement agencies
Protection of rights, property, or safety

We do not sell your personal information to third parties for marketing purposes.

Data Security

We implement appropriate security measures including:

SSL/TLS encryption for data transmission
Encrypted storage of sensitive information
Regular security assessments and updates
Access controls and authentication measures
Regular data backups

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but strive to use commercially acceptable means to protect your information.

Your Rights and Choices

You have the right to:

Access: Request a copy of your personal information
Correction: Update or correct inaccurate information
Deletion: Request deletion of your personal information
Portability: Receive your data in a portable format
Opt-out: Unsubscribe from marketing communications
Restrict: Limit how we process your information

Data Retention

We retain your information for:

Active accounts: Duration of your account plus 3 years
Payment records: 7 years (as required by Kenyan law)
Support communications: 2 years
Usage analytics: 2 years (anonymized)

International Data Transfers

Your information may be processed in Kenya and other countries where our service providers operate. We ensure appropriate safeguards are in place for international transfers in compliance with the Kenya Data Protection Act, 2019.

Children's Privacy

Our Service is intended for educators (18+ years). We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child, please contact us immediately.

Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last modified" date. Continued use of our Service after changes constitutes acceptance of the updated policy.